Terms & Conditions.
TERMS AND CONDITIONS
TERMS OF SERVICE
PRIVACY & GDPR
This website is operated by Hydra Elite Training. Throughout the site, the terms “we”, “us” and “our” refer to Hydra Elite Training. Hydra Elite Training offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our site is hosted in the EU on Wix. They provide us with a secure online platform that allows us to store data and sell our products and services to you.
By agreeing to use these Terms of Service you must be over 27 years of age to subscribe to one of our programmes and over 18 years of age to purchase any goods from our shop.
You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any UK laws (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products and services are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our site. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
By using the website or placing an order you accept the terms and conditions in this notice.
PROVISION OF SERVICE
Any service provided will be provided due care and attention to injury prevention. We do not take responsibility for any injuries sustained by athletes on our programmes. It is your responsibility to train within your limits and seek medical advice where necessary.
All Coaches and Specialists are appropriately qualified for their roles and responsibilities and will be vetted before their involvement in any programme.
Pricing is as follows:
Hydra-elite.com - GBP
Hydra Elite Training reserves the right to change the price of a product or service at any time. Prices will be honoured if quotes are provided prior to the price change.
Prices will be reviewed annually and may change from year to year.
Hydra Elite Training is not VAT registered.
PAYMENT AND CANCELLATION TERMS
Payment must be made prior to service.
You may suspend/cancel membership to any programme with 30 clear days’ notice. If a doctor’s note is supplied, membership may be cancelled immediately. You may suspend your membership for up to 12 months.
Annual Memberships - Paid monthly can be cancelled with 30 days notice with 25% of outstanding balance paid upon cancellation. Annual memberships can only be suspended for injury reasons with a medical notice supplied.
When joining a programme, a ‘joining fee’ must be paid. This fee can be waived if you have suspended but not cancelled a membership. If you have cancelled your membership you must pay the ‘joining fee’ to re-join.
Hydra Elite Training owns all intellectual property to all media created by and for Hydra Elite Training. These works are protected by worldwide copyright law, and include designs, images and artwork.
Media may be used only with written permission from Hydra Elite Training.
Hydra Elite Training reserves the right to make changes to any part of the website without notice (permanently or temporarily). Hydra Elite Training also reserves the right to make changes to these terms and conditions at any time, and your continued use of the website shall be deemed to be your acceptance of such a change. Hydra Elite Training recommends that you check the terms and conditions regularly if you are continuing to use the website.
PRIVACY AND GDPR
Hydra Elite Training takes protection of your information seriously and follows the EU GDPR guidelines.
Hydra Elite Training only holds personal data: to communicate with its clients directly while managing the order, production and potential follow up orders or communications with the customer; To keep records of invoices and payments for UK tax auditing; For internal data and market. analysis.
Hydra Elite Training use Google Analytics on this site with all associated cookies for internal and market analysis.
If training under one of our programmes, data related to athletic performance, including but not limited to; weight, height, activity times etc. will be stored securely and only used statistically for publication in an anonymised format, you will never be personally identified. At any time, you can email us at and request the following:-
A copy of the information we hold about you;
Update or amend the information we hold about you if it is wrong;
Change your communication preferences at any time;
Ask us to remove your personal information from our records (right to erasure);
Object to the processing of your information for marketing purposes;
● Raise a concern or complaint about the way in which your information is being used.
Hydra Elite Training will respond to your written request within 30 days of receipt.
If a service is misrepresented or sold to you under false pretences then you are entitled to an appropriate refund. Please note you cannot be refunded after the service is provided.
Full refunds will be available where responsibility for cancellation or discontinuation of service falls solely to Hydra Elite Training and no other third parties.
Please note, no refunds will be available for ‘one time’ services such as personal programmes or coaching sessions once the service is provided.
Name: Hydra Elite Training
Type: Sole Trader
TERMS & CONDITIONS SUBJECT TO CHANGES
Date: 7th April 2020 Version 0.1